Important: Cancelling your return journey

If you are already in your ski resort and you do not intend to travel back to the airport, please do cancel your booking, even if you are not due a refund. Otherwise other customers may be delayed whilst we try to call you.

How to cancel your booking

Fill in the form below to cancel your entire booking. If you have booked a Return, it will cancel your journey in both directions! If successful, you will land on our “Booking Cancelled” page and you will receive a confirmation email. We will then contact you if there is any refund due.

Amendments, Cancellations & Refunds

Amend / delete passengers from my booking

Read more about Amend / delete passengers from my booking

To amend any passenger details, please Log Into Your Booking.

To delete only certain passengers from your group booking, please Log In and expand the section “Add / Delete a Passenger”.

Please note that all passengers in a group booking must be travelling on exactly the same flights, in both directions.

Change a return to a single (only cancelling one way)

Read more about Change a return to a single (only cancelling one way)

You cannot change a Return Booking to a Single. Instead, please follow these instructions:

– Cancel your Return Booking using the form above.

– Then immediately make a new booking for the Single journey that you need.

– Email ku.oc.subsneb@ecnanif quoting the Reference Numbers for your original Return Booking, and your new Single Booking. We will get back in touch with details of any refund that is due.

– If your original Return Booking was Ben’s Bus Plus (it will show that on your eticket) please do not upgrade your new Single Booking! We will upgrade you for free once we receive your email. If your original Return booking was not Ben’s Bus Plus, the amount we refund you will depend on when you contact us.

Please do NOT follow the above advice if you are travelling from an airport to a ski resort today and you have missed your flight / it has been cancelled. We would not be able to refund you anything at such short notice. Instead, please contact us or visit this webpage to see how we manage delayed customers.

Refund terms

Read more about Refund terms

Refund PolicyIf your eticket does not mention Ben’s Bus Plus, then you chose not to upgrade. If you cancel your booking more than 3 weeks before your first transfer date (ie. your bus up to the resort) we will refund you minus our standard cancellation admin fees, which are 25% of the total amount you paid. After that point, we may not be able to refund you anything.

 

Here is a link to our Conditions of Sale 

Ben's Bus Plus Refund Terms

Read more about Ben's Bus Plus Refund Terms

 

Bens Bus PlusYour eticket will tell you if you upgraded to Ben’s Bus Plus. If you did, you can cancel your booking and receive a 100% Refund on the cost of your transfer, provided we are told before 10pm, 4 days before your first transfer date(e.g. your transfer to the resort). The cost of the upgrade is not refundable.

 

Here is a link to our Conditions of Sale 

Can’t find your Booking Reference number?

The Booking Reference Number is located on your e-Ticket. View our Conditions of Sale for our terms on cancelling and changing your booking.

More ways we can help with your booking

FAQs & contact
square Change my Booking search Find my Booking
FAQs & contact

AMEND / DELETE PASSENGERS FROM MY BOOKING

Read more about AMEND / DELETE PASSENGERS FROM MY BOOKING

To amend any passenger details, please Log Into Your Booking.

To delete only certain passengers from your group booking, please Log In and expand the section “Add / Delete a Passenger”.

Please note that all passengers in a group booking must be travelling on exactly the same flights, in both directions.

CHANGE A RETURN TO A SINGLE (only cancelling one way)

Read more about CHANGE A RETURN TO A SINGLE (only cancelling one way)

You cannot change a Return Booking to a Single. Instead, please follow these instructions:

 – Cancel your Return Booking using the form above.

 – Then immediately make a new booking for the Single journey that you need.

 – Email ku.oc.subsneb@ecnanif quoting the Reference Numbers for your original Return Booking, and your new Single Booking. We will get back in touch with details of any refund that is due.

 – If your original Return Booking was Ben’s Bus Plus (it will show that on your eticket) please do not upgrade your new Single Booking! We will upgrade you for free once we receive your email. If your original Return booking was not Ben’s Bus Plus, the amount we refund you will depend on when you contact us.

Please do NOT follow the above advice if you are travelling from an airport to a ski resort today and you have missed your flight / it has been cancelled. We would not be able to refund you anything at such short notice. Instead, please contact us or visit this webpage to see how we manage delayed customers. 

REFUND TERMS

Read more about REFUND TERMS

 

Refund PolicyIf your eticket does not mention Ben’s Bus Plus, then you chose not to upgrade. If you cancel your booking more than 3 weeks before your first transfer date (ie. your bus up to the resort) we will refund you minus our standard cancellation admin fees, which are 25% of the total amount you paid. After that point, we may not be able to refund you anything.

 

Here is a link to our Conditions of Sale 

BEN'S BUS PLUS REFUND TERMS

Read more about BEN'S BUS PLUS REFUND TERMS

 

Bens Bus PlusYour eticket will tell you if you upgraded to Ben’s Bus Plus. If you did, you can cancel your booking and receive a 100% Refund on the cost of your transfer, provided we are told before 10pm, 4 days before your first transfer date(e.g. your transfer to the resort). The cost of the upgrade is not refundable.

 

Here is a link to our Conditions of Sale